Bank of America Collections & Recovery Specialist I in Phoenix, Arizona

Job Description:

The role works in the Collections and Recovery Operations environment and will handle routine outbound or inbound calls at any stage of delinquency, up to and including Pre-Charge off and the Recovery area.

Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent customers in order to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person solves routine to more complex billing problems and inquiries and negotiate payment arrangements to cure delinquent accounts.Responsible for the mitigation of losses.

The Collections & Recovery Specialist I works in the Collections and Recovery Operations environment and is typically aligned with routine inbound or outbound collections calling processes. This role can work in any stage of delinquency and frequently requires guidance on non-routine situations. Primary responsibilities are collections, customer servicing, submitting extension requests and other loss mitigation and recovery activities. Contacts delinquent customers in order to secure payment and determine reason for delinquency on active or inactive loan, deposit and/or credit card accounts. In the recovery area, collectors will work with customer to establish full balance repayment plans or settlements. Works an established list of accounts on an automated collections system and/or auto-dialer. This person can resolve routine billing inquiries and negotiate payment arrangements to cure delinquent accounts. Understands and educates customers on account terms and alternate.

Qualifications

Required Skills and Experience

  • Must have previous collections, customer service or contact center experience

  • Excellent communication skills

  • Customer service focus

  • Ability to understand and discuss personal and financial difficulties

  • Ability to recommend and negotiate payment arrangements

  • Demonstrated ability to work in a fast paced environment

  • Strong computer skills

Desired Skills and Experience

  • Previous collections experience with greater depth of understanding of Collections and Recovery organization desired

  • One year plus of collections, customer service or contact center experience

  • Strong negotiation skills

  • Display team leadership, be an individual goal achiever but also understand, contribute to and be an advocate of the overall team goal, be adaptable to change, lead peers by example, be dependable, etc

Posting Date : 07/25/2017

Location : US-AZ-Phoenix

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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