Wells Fargo Business Systems Consultant 2 in Minneapolis, Minnesota

  • It starts with you.* Our goal is to attract, develop, retain and motivate the most talented people - those who care and who work together as partners across business units and functions. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

  • Wells Fargo & Company* (NYSE: WFC) is a nationwide, diversified financial services company with $1.7 trillion in assets. Founded in 1852, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 locations, more than 12,500 ATMs, online (wellsfargo.com), and mobile devices. Wells Fargo has more than 265,000 team members in 36 countries across our approximately 90 businesses. Wells Fargo & Company was ranked No. 30 on Fortune’s 2015 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Wells Fargo perspectives are also available at Wells Fargo Blogs and Wells Fargo Stories.

Wealth and Investment Management (WIM) is one of the company’s four main divisions. WIM businesses build enduring client relationships through sound, thoughtful and objective advice. We help our clients by developing individualized plans for everything from retirement goals to business succession planning, to family legacy intentions. Services include comprehensive planning and advice, investment management, brokerage, private banking, estate planning strategies, trust, insurance and both individual and institutional retirement.

* * Retirement*: Wells Fargo Retirement is a top retirement provider to institutional customers across the U.S. Wells Fargo ranks second in annuity distribution, sixth in IRA assets and eighth in retirement recordkeeping. The company also administers custody assets, provides investments and executive benefits to institutional clients and delivers reinsurance services to global insurance companies.

This position supports Trust Operations within the Wealth and Investment (WIM) group. Trust Operations plays an essential role in supporting the trust and custody business lines by providing back office processing support through a broad range of products and services. The primary role of this position is to provide real-time support for Trust processing and procedure inquiries for Wells Fargo’s Trust accounting system, SEI Trust 3000. As a member of the Trust Ops SEI Help Desk team you will work closely with other Trust 3000 production and technical support teams to facilitate the timely resolution of issues, in addition to communicating Trust 3000 system availability and processing alerts to affected lines of business.

_Responsibilities:_

  • Provide first-line SEI Trust 3000 support through monitoring and responding to user inquiries

  • Researching, tracking, and resolving Trust 3000 system issues

  • Serve as liaison between the Trust 3000 vendor, Trust community users, and technical support teams

  • Creating system availability and processing alerts affecting the Trust community

  • Maintaining SEI Trust 3000 documentation and procedures

  • Assist users with utilization of SEI-related documentation, conversational reporting, and search and select inquiries

  • Report administration on the WSF2C system

  • Communicate daily system statuses and processing alerts, track all customer inquiries to completion, and perform trend analysis with the goal of improving end-user SEI proficiency and help desk support.

Required Qualifications:

  • 1+ year of business systems analysis experience

Desired Qualifications:

  • Good verbal, written, and interpersonal communication skills

  • Exposure to Wells Fargo SEI Trust 3000 Wells Fargo Trust Accounting system of record

  • Excellent verbal, written, and interpersonal communication skills

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psp/PSEA/APPLICANTNW/HRMS/c/HRSHRAM.HRSAPPSCHJOB.GBL?Page=HRSAPPJBPST&FOCUS=Applicant&SiteId=1&JobOpeningId=5338784&PostingSeq=1.

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.