Aetna Customer Service Rep - Inbound Call Center in Metairie, Louisiana

Req ID: 42036BR

POSITION SUMMARY

Supports comprehensive coordination of medical services including intake, screening and referrals to Aetna Medical Service Programs. Promotes/supports quality effectiveness of Healthcare Services within a structured high volume Call Center environment.

Fundamental Components:

Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues

BACKGROUND/EXPERIENCE desired:

2+ years experience as a medical assistant, office assistant or other clinical experience. Effective communication, telephonic and organization skills. Experience in a high volume call center. Strong Customer Service background Medical Terminology a plus. Strong computer skills. Ability to use multiple systems simultaneously to search out information.

EDUCATION

The minimum level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.

FUNCTIONAL EXPERIENCES

Functional - Customer Service/Customer service - production environment/1+ Years REQUIRED

Functional - Customer Service/Call Center -1+ Years REQUIRED

REQUIRED SKILLS

General Business/Communicating for Impact/ADVANCED

Service/Demonstrating Service Discipline/FOUNDATION

Service/Handling Service Challenges/FOUNDATION

DESIRED SKILLS

General Business/Maximizing Work Practices/ADVANCED

Service/Working Across Boundaries/FOUNDATION

Technology/Leveraging Technology/FOUNDATION

ADDITIONAL JOB INFORMATION

Strong customer service skills are required with clear, articulate speech. Prior customer service experience in a fast paced call center environment is preferred. Strong computer skills with experience in a Windows environment. Effective verbal and written communication skills. Knowledge of medical terminology and coding a plus. The candidate should possess the ability to ask appropriate questions and handle difficult situations as necessary. The ideal candidate must be able to adapt to change and be comfortable in a fast paced, structured environment. Ability to be a team player and work cooperatively. Excellent attendance and punctuality is essential.

Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.

Together we will empower people to live healthier lives.

Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.

We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.

Benefit eligibility may vary by position. Click here to review the benefits associated with this position.

Aetna takes our candidate's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.

Job Function: Health Care