FedEx Services Sr. Operations Planning Analyst in MEMPHIS, Tennessee

Company FedEx Services

Job ID 1804892BR

Title Sr. Operations Planning Analyst

Address 3660 HACKS CROSS ROAD

Address 2 BUILDING F 2ND FLOOR

City MEMPHIS

State Tennessee

Zip Code 38125-8800

Job Category Decision Science & Analytics

Overview Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 300,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer. Here are some of the recognitions FedEx has received from the past couple of years: • FORTUNE Magazine: No. 8 among “World’s Most Admired Companies” and No. 1 in the delivery industry (2014) • Glassdoor, Employees’ Choice Awards: “Top 50 Best Places to Work” (2014) • FORTUNE Magazine: “100 Best Companies to Work For” (2013) • Computerworld: “100 Best Places to Work in IT” (2013) • Corporate Responsibility Magazine "100 Best Corporate Citizens” (2014) When 300,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click ‘Apply Now’ and tell us more about yourself.

Position Summary and Essential Duties To provide leadership for development and administration of operational planning processes to meet service level and financial performance objectives Including resource scheduling, intra-day coordination, communication, and operational analysis.

Job Specific Information Shift:

  • Tuesday-Friday 1:00PM-9:30PM CT

  • Saturday 9:30-6:00 PM CT

  • Off Days- Sunday and Monday

Must be able to work some holidays

Knowledge / Skills / Abilities Considered a Plus

  • Five (5) years professional/exempt experience in operational or scheduling analysis with emphasis in statistical research methodologies or operations scheduling in a multiple ACD call center network environment

  • Access Database, Tableu, Spotfire, BRE or SQL

  • Expert/Advanced Excel Skills with Macros Pivot Tables experience

  • Strong mathematical and analytical skills- the ability to build a story with data

  • Ability to work independently as well as in a large team environment

  • Ability to prioritize and make decisions in a fast moving environment filled with distractions

  • Ability to identify workload trends and develop recommendations based on trends within a fast paced environment

  • Workforce Management and Workforce Management Software

  • Call Center Routing

Relocation Information Relocation assistance is available for this position.

Qualifications Bachelor’s Degree/equivalent. Five (5) years professional/exempt experience in operational or scheduling analysis with emphasis in statistical research methodologies or operations scheduling in a multiple ACD call center network environment. Knowledge of customer service operations, advanced skills and experience with automated workforce management and pc applications. Advanced knowledge of ACD and telecommunications. Strong systems, organizational, analytical, and communication skills.

EEO Statement FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.