Northwell Health Care Coordinator- NYServes in Melville, New York

Req Number 001AJ6

Job Category Social Workers

Job Description

As a Care Coordinator-NY Serves you will coordinate resource management for the veteran services call center. You will ensure efficient screening, evaluation and triage of incoming referrals.

Responsibilities Include:

  • Coordinates resource management for the veteran services call center.

  • Identifies and develops relationships with regional healthcare providers to establish support services that are realistic, appropriate and accessible.

  • Creates and maintains provider database and ensures department staff are aware of current available resources.

  • Addresses potential shifts in service care needs or health care trends impacting future resource management.

  • Ensures efficient screening, evaluation and triage of incoming referrals.

  • H andles escalated referral intakes to provide clinical support and care management, when appropriate.

  • Collaborates with healthcare team involved in patient’s care to enhance care plan and integration of services. Contributes to understanding of social and emotional elements related to diagnosis and treatment.

  • Performs follow up activities to ensure care provided is patient-focused, high quality, efficient, and cost effective.

  • Collaborates with providers to address and remove barriers to care.

  • Makes recommendations for improvements in operational processes, policies and procedures.

  • Ensures operating compliance with government and agency regulations.

  • Completes documentation in accordance with policies and procedures of the organization, State and Federal regulations.

Qualifications

  • Master’s Degree in Social Work, required

  • Licensed Master Social Worker (LMSW), required.

  • Minimum of three (3) years social work experience in hospital setting, required.

  • Working knowledge of computer applications, required.

  • Strong interpersonal and communication skills, ability to work in a team environment, as well as ability to work independently.