J&J Family of Companies Senior Manager, Global Workday Operations in Manila, Philippines
Senior management role on the Global Services (GS) Global HR Operations team that ensures the delivery of operational excellence for global Workday operations processes. They will be leading a global team responsible for providing support to GS HR Regional and Local Admin Centers with regard to the Workday Human Capital Management (HCM) system. They will drive a consistent service delivery across the regions, supporting the system issue and change process and the handling of complex data maintenance.
They will foster key stakeholder relationships with GS HR Admin Centers, IT, HR Systems Change Management, Strategy & Operations Business Solutions, Payroll and HR Compliance.
They will help drive global consistency and compliance in Workday HCM processes, ensuring data accuracy and monitoring observance of global processes.
MAJOR DUTIES / RESPONSIBILITIES
Responsible for defining the operational strategy and for overseeing day-to-day operational excellence of the Workday HCM data and technology activities in partnership with all stakeholders. Manage overall priorities and provide direction on balancing workload between steady-state operational work and supporting of business services launches and other enterprise initiatives. Drive collaboration and alignment between the teams to maximize the Workday Operations service delivery.
Overall management of the Global Workday Data Operations team that is responsible for handling of high volume time-sensitive mass upload requests in Workday HCM system in support of the Regional & Local HR Admin Centers. Give direction to team leader to drive efficient case management with focus on high-volume handling, data accuracy, compliance and standardization, covering the different time zones of the supported regions. Monitor team’s performance with regard to achieving service level agreement and business performance goals by encouraging and improving the efficient running of the team.
Oversee the Regional Workday Operations team that supports the system issue and change management process for the 60+ countries using Workday as their core HR system.
Oversee the Global Workday Operations team that supports the system issue and change management process for global changes.
Run the weekly meeting with the Workday Operations leads, IT Operations & Configuration, HR System Change Management and Business Solution to track status of open system change requests, adjust work priorities for IT based on business needs and assign follow-up actions to accelerate the resolution.
Management responsibilities regarding the system issue and change process include: Reviewing and approving of system maintenance requests for all Workday countries. Providing operational perspective and approval in the solution design governance meeting on Workday core system change requests.
Management responsibilities regarding HR compliance include providing operational perspective to the HR Compliance leadership with regard to global Workday business processes. Reviewing and approving of Workday Segregation of Duty reports.
Drive the continuous advancement of team’s knowledge and subject matter expertise on Workday business processes and functionality to more effectively manage the system change requests and avoid negative downstream impacts.
Build strong partnerships with other Global Operations leaders for Our Source Operations, Talent Processes and Reporting to effectively manage projects and issues with a cross-area impact.
Build out strong virtual partnerships between Workday Operations team and key partners like Strategy & Operations Business Solutions, HR Systems Change Management and Global and Regional IT on effective and timely resolution of system issues and change requests.
Build and foster the stakeholder relationships with leaders for Regional Workforce Admin Centers, HR Compliance and Payroll Solutions.
Provide leadership in support of organizational direction and enable a Credo-based culture within the team. Effectively manage employee performance using established company tools/methodology. Assure that company policies and practices are followed, and set an example for team members.
Develop, coach, and mentor people managers and staff to build a high-performance team. Set goals and facilitate growth and development to meet individualized employee career goals, motivational needs, and organizational opportunities
Champion Talent Management in own team and across.
Drive a culture of continuous improvement, where team members can identify areas for improvement on daily operational processes to drive data accuracy and global compliance and provide support to implement these initiatives by highlighting and discussing key changes/improvement programs with leadership and the appropriate stakeholders.
Drive team engagement and adherence to a global culture identified for Global Services HR and establish a set of values to promote achievement and continuous improvement in conjunction with the overall Global Services organization.
Represent Workday Operations area in Enterprise initiatives and forums
Required Minimum Education: Bachelor’s Degree
Required Years of Related Experience: 8-10 years of related experience
Required Knowledge, Skills and Abilities:
Proven success in an HR Operations management role is required, preferably supporting the HR function of a large multi-national corporation. Alternatively, operational management experience in HR Information Systems is also considered.
1 to 3 years of hands-on experience with a Human Capital Management system required, Workday or SAP preferred.
Minimum of 3 years of people management experience. Experience providing direction to managers is an asset.
Strong leadership skills with proven success in establishing, managing and empowering a global virtual team.
Strong stakeholder relationship management skills and experience of virtually managing stakeholders with an appreciation for regional differences.
Influence, negotiation and consultative skills are required.
Excellent verbal and written communication skills in English in order to communicate with customers and peers.
Ability to discern critical requests and strong sense of urgency in driving those to resolution. Ability to work under pressure, multi-task, and meet deadlines.
Demonstrate a high degree of confidentiality and sensitivity to compliance-related matters.
Demonstrate ability to handle ambiguity and fluid situations, demonstrating a pragmatic approach.
Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ