Northwell Health Telephone Operator (MN) - PER DIEM in Manhasset, New York
Req Number 001DX2
Job Category General Clerical/Secretarial
As a Telephone Operator you will operate the telephone console, performs communication activities and responsible for various duties and perform various routine clerical duties.
Operates telephone console.
Answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number.
Places various outside calls for authorized Personnel according to policy.
Performs various communications and/or emergency activities.
Pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.
Answers general caller-questions, according to policy.
Calls the floors to exchange information regarding patient room changes, etc.
Answers the TTY (phone for the deaf) in a prompt manner.
Logs difficult/questionable calls and alerts appropriate management.
Performs routine clerical duties including, but not limited to …
Maintaining various records, files, and cards for adjustments to charges, admissions and other information.
Calls appropriate office when one of the alarms in the office sounds.
Disseminates patient contact information
Gives out telephone numbers and room numbers as required.
Uses MED-HELP to access patients.
High School Diploma or equivalent, required.
Ability to communicate in English, learn the console and related duties.