EY EMEIA Tax Solutions Enablement Manager in England, United Kingdom

Title: EMEIA Tax Solutions Enablement Manager

Location: GB-England-London

Job Number: LON00C7K

Job Summary:

The EY Tax Solutions Enablement group enables high quality service delivery by EY’s Sub Service Lines, Areas and Regions through the strategic use of technology in coordination with the related functions of knowledge, quality, learning and service development. The services produced will coordinate with go-to-market programs and client service delivery at an area and global level.

This position is part of the Global Tax Solutions Enablement team working on a variety of initiatives and IT product/project portfolios across our EMEIA Regions and Sub Service Lines. The role will also be required to support client engagements at a strategic level. Initiatives are focused on delivering technology solutions to meet the needs of practitioners within and across each Sub Service Line.

The specific portfolios, products and projects assigned will be based on the experience of the individual as well as the needs of the team and may entail new development or support activities. The role will also involve managing key relationships in the EMEIA Tax business at Partner level through to key business stakeholders involved with business and technology at Regional level and will include helping Regions manage their technology products and projects portfolio effectively.

The role also facilitates governance technology across the EMEIA Tax working with the central IT Services function and the EMEIA Tax Chief Digital Officer.

Key Responsibilities:

  • Develops and maintains strong working relationships with business technology and IT project stakeholders to understand their business objectives and practices, and to achieve effective coordination in the deployment of technology services. Acts as the go-to contact from an Enablement perspective.

  • Drives the design, development and strategic positioning of technology solutions being used to meet business requirements

  • Acquire and demonstrate an understanding of business requirements from business leaders and translate these across to IT teams

  • Manage pipeline of upcoming business activity for IT Service Delivery, and relevant budgets

  • Proactively influences the direction, content and maintenance of the product roadmap that guides development and implementation decisions throughout the product lifecycle.

  • Presents recommendations to stakeholders, including Area Service Line Leadership, regarding both the use and enhancement of the products. This will involve relevant challenge to ensure the best business solutions are achieved.

  • Leading, along with the Information Technology (IT) Team, the delivery of product enhancements with specific emphasis on providing clear prioritized business requirements and managing the business implementation activities.

  • Overseeing the design, development and facilitation of the support model and related services to make certain that technology support issues are solved in the most efficient and effective manner.

  • Facilitates the delivery of sound business solutions to technical matters in order to increase service line productivity and profitability, including:

  • The design, development and deployment of tools.

  • Vendor relationships both new and existing.

  • Communications, documentation, support, and other deployment.

  • Technology budget for the practice for each product or service.

  • Resource needs within the group to support the practice.

  • The measuring, tracking, and reporting of success criteria.

  • Change management and implementation activities to drive the adoption of technology solutions in the service line/sub-services line practices.

  • Facilitating technology governance including alignment to policy and standards

  • Provides meaningful contributions to team efforts to enhance overall departmental effectiveness

  • Shares knowledge across business to ensure optimal leverage of solutions in other areas

  • Manages product stakeholder expectations regarding deliverables, timing, and how the technology approach matches their needs and deliver service in a timely manner with minimal disruption to the client.

  • Keeps clients updated on projects and/or deployment activities.

  • Support engagement and pursuit teams with client discussions and interaction around strategic positioning and deployment of technology

Knowledge, skills and experiences:

  • Good working knowledge of the IT infrastructure within EY but more importantly a thorough perspective on the global tax business and the clients we serve.

  • Extensive experience in understanding and translating business needs into technical requirements

  • Extensive experience in the creation of roadmaps

  • Sound knowledge and application of process redesign

  • Experience in the effective development and deployment of similar projects

  • Demonstrable experience of managing senior stakeholders and their expectations

  • Needs to be able to work flexibly across multiple time zones, and be able to effectively communicate with people from different countries, cultures and different stages of technology maturity.

Qualifications, experience and qualification requirements:

  • Bachelor's degree or equivalent

  • Demonstrates understanding of scope, schedule and planning; understanding of time management, resource management cost management. Possesses good project management skills.

  • Adapts well to dynamic situations.

  • Possesses good business writing and presentation skills.

  • Communicates clearly, tactfully and effectively.

  • Ability to foster and model strong teamwork.

  • Able to analyze problems and recommend/negotiate solutions.

  • Able to think creatively and match business requirements to innovative technology solutions

  • Knowledge of technologies in the marketplace specifically in relation to tax and accounting solutions (preferably including SharePoint)

  • Understanding of working in a Global (multi-country) or complex environment, preferably within professional services.

Location : London


Who we are

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.