Humana Transition Care Coach - Pinellas or Hillsborough County, FL in Clearwater, Florida

Role: Transition Care Coach (RN, LPN or Social Worker)

Assignment: Humana Long-Term Care

Location:Work at Home – Pinellas Or Hillsborough County, FL

Humana’s dream is to help our members and our own associates achieve lifelong well-being. Use your clinical experience to work with patients and providers in a nontraditional environment where your knowledge will make a difference. Our associates know their work is vitally important; we strive to ensure we provide perfect service with one-on-one member interactions as a coach, personal nurse, or clinical advisor. Humana’s Perfect Service® means getting the basics done right, delivering value and quality, providing guidance on needs, and being engaged with our members. We want to help our members make the right choices to live life fully. We begin that process by connecting our members with an associate who cares.

Assignment Capsule

Be a part of our Clinical Space – make a difference in people's lives and engage our members to develop lifelong wellbeing and health.

Humana Long – Term Care is seeking a Transition Care Coach who will identify and coordinate resources to assist members in the transition back to living in the community. The Transition Care Coach will travel 75- 90% in Regions 5 & 6 as well as assess at-risk HCBC members for alternatives to long term care custodial care.

  • Assist Field Care Coach in identifying individuals who are able to live as independently as possible in the community.

  • Communicate regularly and collaborate with local government entities, service providers, and advocacy groups to be an active member of the network of services and support systems in the community.

  • Collaborate with Care Coach, Facility Social Services Department on Humana members nursing facility members on the transitions program and expanded benefit assistance.

  • Educate and update Care Coach associates on Transition Program.

  • Provide resource information and education regarding the community-based needs of our members.

  • Interview all prospective members who have indicated interest in returning to the community.

  • Make referrals to available resources in the community.

  • Develop strong linkages with community-based health care providers to promote quality and availability of services.

  • Be available to members, family members/informal supports and legal guardians to answer questions.

  • Support a member's right to be the decision-maker regarding life goals, activities, services and providers.

Role Essentials

Care Coaches shall meetoneof the following qualifications:

  • Bachelor's Degree with at least 2 years of relevant experience.

  • Registered Nurse (RN), licensed in the state of Florida with at least 2 years of relevant experience.

  • Licensed Practical Nurse (LPN), licensed in the state of Florida, with at least 4 years of relevant experience.

  • Six years of professional human services experience.

Care Coaches shall meetallof the following qualifications:

  • This role is part of Humana’s Driver safety program and therefore requires an individual to have a valid state driver’s license and proof of personal vehicle liability insurance with at least 100,000/300,000/100,000 limits.

  • Must have a separate room with a locked door that can be used as a home office, to ensure you and your patients have absolute and continuous privacy while you work.

  • Must have accessibility to high speed DSL or Cable modem for a home office (No Satellite).

  • Intermediate to advanced computer skills and experience with Microsoft Word, Excel and Outlook .

  • This role is considered patient facing and is a part of Humana's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

  • AHCA Fingerprint Required.

Role Desirables

  • Bachelor's degree in Social Work, Sociology, Psychology, Gerontology or related field OR Licensed Practice Nurse.

  • 701B Certification.

  • Medication application (RFA) experience.

  • Prior experience with Medicare & Medicaid recipients.

  • Prior nursing home diversion or long term care case management experience.

  • Road Warrior who enjoys traveling long distances.

  • Previous experience with electronic case note documentation and experience with documenting in multiple computer applications/systems.

  • Experience working with geriatric population.

  • Experience with health promotion, coaching and wellness.

  • Knowledge of community health and social service agencies and additional community resources.

Additional Information

Humana is an organization with careers that change lives—including yours. As an innovator in the fast-paced industry of healthcare, we offer our associates careers that challenge, support and inspire them to use their passion for helping others and to lead their best lives. If you’re ready to help people achieve lifelong well-being, and be a part of an organization that is growing and poised to make an impact on the future of healthcare, Humana has the right opportunity for you.

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Montage Voice to enhance our hiring and decision-making ability. Montage Voice allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication is not missed)inviting you to participate in a Montage Voice interview. In this interview, you will listen to a set of interview questions over your phone and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Title: Transition Care Coach - Pinellas or Hillsborough County, FL

Location: FL-Clearwater

Requisition ID: 176905