JPMorgan Chase CIB Oversight & Control - Cross Border Front Office Support Desk Manager - Associate - Chicago in Chicago, Illinois

Role Summary

Business Overview:

J.P. Morgan's Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Job Description:

The CIB Cross Border Program is responsible for developing formal and consistent Cross Border processes and controls across the CIB related to the Banks international activities. These processes need to ensure that activities are consistent with global requirements and minimum corporate standards, and in compliance with local law, rules and regulations. This is a Firmwide initiative which has a Wholesale component that entails establishing a Global Cross Border framework which includes a library of country specific rules, control processes, monitoring processes and technology solutions designed to identify and mitigate Cross Border risk in the distribution of products and services. These procedures will ensure that activities are consistent with global requirements and in compliance with local laws, rules and regulations.

The Cross Border Program team work within an exciting and busy environment managing ever- changing regulations and controls in order to facilitate correct monitoring, review and reporting of CIB Cross Border activities. This work is combined with the ongoing education of CIB Front office employees of the Cross Border activity rules in conjunction with the team’s Legal and Compliance partners and the relevant LOB’s Business Control Officers (BCO’s).

A dynamic, enthusiastic and experienced Manager is required to lead the newly established Cross Border Program Support team. The team will be responsible for responding to CIB Front office personnel’s queries in relation to all Cross Border Travel enquiries. They will act as the first interface of the Cross Border team providing help and guidance to employees who are experiencing issues with navigating through the systemic and procedural controls. The team will also be on point to the LOB’s BCO’s to provide Cross Border Activity knowledge in order to facilitate an enhanced service to the LOB’s in relation to all Cross Border activities.

POSITION RESPONSIBILITIES

  • Leadership of the Support team personnel ensuring that the support provided is useful, timely and sustainable

  • Ensure all employees receive comprehensive responses in relation to their travel related queries including travel bookings, issues with FTC, CBM affirmations

  • Guarantee all queries are responded to within the agreed SLA.

  • Take ownership for all escalated issues and ensure resolution is appropriate and timely and take necessary steps to mitigate future occurrence

  • Management of resources in ensuring all tasks/duties are delegated appropriately to ensure high service level is maintained

  • Provide comprehensive Level 1 support to the Business areas on all Cross Border related enquiries

  • Ensure team is sufficiently trained on new Cross Border activities to continue the level of support to employees

  • Report appropriate and relevant MIS in relation to the volumes of queries received, number of chasers and number of outstanding queries

  • Provide specific rationale/reasons for volumes of enquiry chasers and outstanding queries

  • Create appropriate Regional/Global trending information as required

  • Support Technology enhancements with provision of user testing and post implementation verification

  • Support Global Cross Border Program deliverables where applicable

  • Qualifications

Key Skills/Qualifications:

· Experience in Financial Services, Operational Risk Management, Control Oversight, Client Service and/or similar role

· Confident communication skills both orally and in writing and with the ability to adapt style to suit the audience

· Effective listening skills with ability to identify people’s issues quickly

· Creative and innovative problem solver, with the ability to independently assess a wide variety of tasks

· Comfortable in utilizing and navigating different systems, applications

· Demonstrated experience in leading teams and managing people’s performance

· Strong interpersonal skills allowing effective working relationships to be built

· Adaptable in working style and comfortable working within ever changing environment

· Strong influencing and negotiation skills

· Good Team player

· Attention to detail

· Creative and innovative problem solver

· Ability to juggle multiple priorities and stakeholders demonstrated through strong organisational skills

· Comprehensive understanding of Risk and Controls

· Quick to learn new processes, systems

· Can think and act in pressured and time sensitive situations

· Risk and Controls awareness

Knowledge of CIB products (Markets, Banking, Investor Services) – preferable

About J.P. Morgan Corporate & Investment Bank

J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $18 trillion of assets under custody and $393 billion in deposits, the Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

PLEASE NOTE: ALL INTERNAL MOVES WILL NORMALLY TAKE PLACE ON THE SAME GRADE AND SAME SALARY. SALARIES ARE REVIEWED ANUALLY IN FEBRUARY. EXCEPTIONS TO THE RULE REGARDING TRANSFER ON CURRENT SALARY MAY INCLUDE A MOVE BETWEEN GEOGRAPHIC LOCATIONS.

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.