Bank of America Treasury F&S Sr Specialist-Service(Technical Help Desk) in Charlotte, North Carolina

Job Description:

LOB Job Description

Role Overview - First point of contact for inquiries received from high revenue clients via email or phone channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.

Key Responsibilities - Receive and respond to requests received by email or phone; Provides resolution for requests received via phone or email; Interacts continuously and deepens relationships with internal business partners as well as clients to further enhance client delight; Conduct limited research and respond to client and be able answer questions and inquiries; Utilize the various bank systems to support clients requests.

This position is 100% phone support with a focus on customer service and client delight.

Posting Date : 07/17/2017

Location : US-NC-Charlotte

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

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