Bank of America Senior Customer Service Representative in Brea, California

Job Description:

Provides customer service and solutions in a fast paced environment to resolve moderately complex deceased cases by providing seamless delivery of service and fulfillment requests by answering calls in a contact center environment. Requires knowledge of multiple products, platforms and ability to deepen or retain relationships through service. May perform routine account-related transactions. Involves referring customers to the appropriate line of business for products not supported. May be required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information, setting expectations and working with other support organizations to fulfill the deceased request. May handle escalated issues by successfully navigating the organization to resolve customer requests. Accountable for the successful resolution of all customer requests. Typically requires 1-2 years of experience.

Required skills:

  • Must have excellent communication and problem solving skills that will allow the associate to handle more complex call types

  • Attention to detail, display empathy, team oriented and self-starter, attention to detail, ability to work effectively in a high demand environment with changing priorities

Desired skills:

  • Previous Customer Service Experience

  • Call Center Experience

Posting Date : 06/19/2017

Location : US-CA-Brea

Travel : No

Full / Part-time : Full time

Hours Per Week : 40

Shift : 1st shift

Weekly Schedule : M-F between 8-430PM and also 9:30-6PM and occasional Saturdays from 6am - 2:30PM for both schedules

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