IBM Systems Support Specialist: General in BRASOV, Romania
IBM is opening for a Premium Automotive Manufacturer Project multiple positions available for experienced Specialists in various fields of IT. This role specializes in performing and enabling remote technical support under Service Level Agreements (SLAs) for the applications used by the financial division of a well-known German car manufacturer.Responsibilities • Administration, maintenance, troubleshooting and incident resolution, if required in cooperation with the Client or 3rd party suppliers • Perform Level 2 support based on generic and basic troubleshooting instructions for in-scope applications • Redirect application incidents that requiring further Level 2 and Level 3 support to client or other applicable 3rd party provider; • Monitor integrations between applications and redirect failed transfer to the client or other applicable 3rd party provider for resolution; • Maintain and update Level 2 support instructions for the applications; • Maintain and update descriptions for security and backup/restore procedures for the applications; • Follow internal procedures and processes • Raise requests that are outside of the Application Operation scope to the Application Operation Delivery Manager for resolution • Plan, coordinate, and assist the technical implementation of new applications in the Production Test and Production Environments; • Perform Early Life support for new applications as agreed; • Perform operational introduction based on agreed pre-requisites and requirements for the new Applications; • Perform introduction and deployment of new applications in the Production Test and Production Environments as agreed;Requirements
2-3 years experience with technical support (3'rd level analysis)
Technical background (studies in Computer Science)
Analytical thinking (to be able to identify root cause of a problem - log and code analysis)
Customer facing ( to be able to communicate in such a manner that is understandable to the end customer )
willing to learn and improve
Linux - proven experience with unix based systems
Oracle/SQL - be able to create, run and analyze queries
Shell Scripting proven experience
willing to do on-call support 1 week / month (once every 2 weeks)
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