IBM Systems Support Specialist: General in BRASOV, Romania

IBM is opening for a Premium Automotive Manufacturer Project multiple positions available for experienced Specialists in various fields of IT. This role specializes in performing and enabling remote technical support under Service Level Agreements (SLAs) for the applications used by the financial division of a well-known German car manufacturer.Responsibilities • Administration, maintenance, troubleshooting and incident resolution, if required in cooperation with the Client or 3rd party suppliers • Perform Level 2 support based on generic and basic troubleshooting instructions for in-scope applications • Redirect application incidents that requiring further Level 2 and Level 3 support to client or other applicable 3rd party provider; • Monitor integrations between applications and redirect failed transfer to the client or other applicable 3rd party provider for resolution; • Maintain and update Level 2 support instructions for the applications; • Maintain and update descriptions for security and backup/restore procedures for the applications; • Follow internal procedures and processes • Raise requests that are outside of the Application Operation scope to the Application Operation Delivery Manager for resolution • Plan, coordinate, and assist the technical implementation of new applications in the Production Test and Production Environments; • Perform Early Life support for new applications as agreed; • Perform operational introduction based on agreed pre-requisites and requirements for the new Applications; • Perform introduction and deployment of new applications in the Production Test and Production Environments as agreed;Requirements

  • Bachelor's Degree

  • 2-3 years experience with technical support (3'rd level analysis)

  • Technical background (studies in Computer Science)

  • Analytical thinking (to be able to identify root cause of a problem - log and code analysis)

  • Customer facing ( to be able to communicate in such a manner that is understandable to the end customer )

  • willing to learn and improve

  • Linux - proven experience with unix based systems

  • Oracle/SQL - be able to create, run and analyze queries

  • Shell Scripting proven experience

  • willing to do on-call support 1 week / month (once every 2 weeks)

  • English: Fluent

  • German: Intermediate

    About IBMAt IBM we're working to create a smarter planet. Integrating systems and technology to tackle the world's biggest challenges. From climate change to water conservation, to the need for better, more innovative infrastructure. There's a lot to do and we need people with ideas - that's where you come in.Join us and you'll be part of a team that encourages constant learning and provides the projects and training that will help develop your expertise. You'll be challenged and supported in an environment that embraces individual differences and rewards your best work. You'll find everything you need to start building the career you want at one of the most successful companies in history. But it's up to you how you get there - you'll be the one in charge, putting forward your ideas, taking on responsibilities and making choices about how to get the job done.We're looking for forward thinkers with the skills, intellectual curiosity, global mindset and collaborative spirit to help us make the world work better. People just like you! So what are you waiting for? Join us and be part of a company that never stops moving forward.

SQL, OracleLinux/Windows


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