EY GDS - Talent Shared Services - HR Process Analyst in All, Philippines

Title: GDS - Talent Shared Services - HR Process Analyst

Location: PH-All-Taguig City

Job Number: TAG0001E

Job Summary

Talent Shared Services (TSS) is a core service function providing HR support services including Recruitment, Onboarding, Core HR, Learning Administration and Performance Management support services to country, region and global Talent teams. These services are delivered from our network of Global Delivery Services centers in China, India, Philippines and Poland and from our onshore centers in Australia, Canada, Netherlands, South Africa, United Kingdom and United States.

The Process Analyst role supports the Process Manager in design, deployment, maintenance and improvement of Talent Shared Services processes including enabling technology and KPIs. The preparation and maintenance of work instructions supporting TSS service delivery operations are a fundamental function of this role. As the TSS process expert, the Process Analyst also supports transition/alignment projects in the TSS organization. Additionally, this position delivers global operations support services to TSS Service Delivery teams.

Essential Functions of the Job

• Develop and maintain subject matter expertise for assigned function(s) including the process model, operating procedures, enabling technology and supporting KPIs for Talent Shared Services operations

• Support Talent Shared Services Process Manager in process design including enabling technology as appropriate for Talent Shared Services operations

• Think creatively and provide innovative suggestions to improve service delivery cost, controls, effectiveness and/or efficiency

• Support implementation of continuous improvement opportunities in current processes and enabling technology

• Support sharing of best practices across centers in service delivery network

• Create and update work instructions under the direction and guidance of the Talent Shared Services Process Manager in accordance with agreed protocols and expected levels of consistency and quality

• Support process related activities in transition/alignment projects in TSS centers partnering with TSS Service Delivery teams, HR Process Team/Project Managers as assigned


Knowledge and Skills Requirements

• Process orientation with general experience in designing/mapping complex processes for large organizations; shared services or BPO experience preferred

• Experience in developing requirements, testing, and deploying enabling technology

• Able to work effectively with general and virtual supervision; a self-starter who can effectively prioritize own work and deadlines

• Good organization, problem solving and analytical skills

• Effective facilitation and presentation skills

• Working knowledge of project management and change management practices/tools/techniques

• Proficiency with HR specific technology; SAP Success Factors and Taleo preferred

Job Requirements:


• Bachelor’s degree or above from a commercial, business or HR related discipline


• At least 5 years of progressive experience in a large, multi-national organization

• Working experience in Human Resources, Shared Services Centre operations and/or BPO operations

• Experience with process design, transitions and/or project management is preferable

Certification Requirements

• Project Management certification such as PMP/PRINCE II is a plus. Lean Six Sigma Green Belt certification preferred.

• Process Management Certification such as CBPP/CQPA/BPM is a plus